Understand what reviews say about your organisation
Reviews show how customers, patients and employees experience your organisation. Bring reviews from different sources together and track how perceptions of your organisation develop over time. This makes public feedback more useful for communication, service delivery, reputation monitoring and employer branding.
- All reviews in one place
- Instant insight into new reviews
- Control over your online reputation
Reviews offer a different perspective on your organisation
People share their experiences across different review platforms. As a result, relevant feedback is spread across multiple sources, making it harder to see which topics come up repeatedly.
Individual reviews only tell part of the story. By monitoring reviews over time, you can see which experiences recur, where frustrations arise and how sentiment develops.
Turn individual reviews into useful signals
Effective review management is about more than seeing every new review. The real value lies in recognising patterns and identifying which feedback needs attention.
By monitoring reviews in one place, you can:
- identify recurring topics more quickly;
- recognise positive and negative developments;
- spend less time switching between review platforms;
- use public feedback more easily as input for communication and service delivery;
- gain insight into your employer reputation through employee reviews.
This turns review data into a structured source of insight instead of a collection of individual reviews.
We are very happy with our choice for Coosto to manage social media conversations and reports. Coosto offers us the possibility to work systematically and efficiently.
Tips
Efficient review management with Coosto
Real-time notifications
Keep a close and effortless eye on all reviews: you receive a notification for every new review.
Respond to reviews
Respond to all reviews, both positive and negative, from one clear environment to maintain strong customer relationships.
Market & competitor analyses
Track your competitors' reviews to gain key insights into your positioning in the market.
Strengthen your reputation
Use customer and employee reviews to understand what builds trust and where your reputation as a brand and employer needs attention.
Start review management now
Discover more about Coosto during a demo.
During a demo we show you:
- How to bring reviews from different sources together, identify recurring signals and gain insight into your customer and employer reputation.
- How Coosto supports your monitoring goals and how you can use reviews as input for communication, service delivery, recruitment and employer branding.
Frequently asked questions
Which review platforms does Coosto support?
Coosto gives you insight into all your online reviews, including platforms such as Google My Business, Trustpilot, Glassdoor, Indeed, Tripadvisor and Facebook. You receive immediate notifications for new reviews, respond directly from the same environment and analyse your reputation using review dashboards.
Can I respond to reviews within Coosto?
Yes, you can quickly and easily reply to all incoming reviews about your brand and/or products from one clear inbox.
How should I handle negative reviews?
Respond quickly, professionally and with empathy. Show understanding, offer a solution and move the conversation to a private setting if needed. This shows that your organisation is customer-focused.
Do reviews affect my online visibility?
Yes, Google reviews in particular affect your local visibility. Regular, positive reviews with relevant keywords help improve your SEO. So encourage customers to leave reviews and respond to all of them to increase your online customer satisfaction.
