Answer questions about water management faster
Follow what is happening online around your water authority, plan social media posts and keep earlier answers at hand. With Coosto you reduce manual searching and ad-hoc coordination, so your team has more time to answer questions carefully.
These water authorities rely on Coosto
Determine which questions need your explanation
In Coosto Listen, follow what appears about drought measures or a dike reinforcement. Save search queries with relevant topics, project names and places. Set up alerts to follow new posts or changes. Read which questions keep coming back and compare them with your water authority's information. You have to search fewer sources separately and see faster where additional explanation is needed.
Plan your posts with less coordination between colleagues
Prepare posts about works in the shared calendar of Coosto Publish. Colleagues see what is planned and which posts still need review. Have a post approved and schedule the publication. Then see which similar posts lead readers to project information. This reduces ad-hoc coordination on planning and approval and lets you build on earlier results in your next posts.
Help people faster with earlier answers
Handle online questions in the central inbox of Coosto Engage. You see which conversations are open and who is handling them. Handing over a question? Assign it to a colleague and add an internal note with relevant information. Earlier answers and agreements remain available in the conversation history. Your colleague has less to look up and can help people faster based on what has already been discussed.
Coosto for water authorities
Environmental analysis
See which topics, questions and concerns keep coming back in online posts.
Crisis communication
Set up alerts for changes in the online conversation during an incident.
Content planning
Align the preparation, review and publication of social media posts.
Webcare
See which conversations are open, in progress or completed.
See what your team can save with Coosto
During the demo, see how you explore online questions, have posts reviewed and hand over conversations. You see how Coosto supports these tasks. This lets you judge which capabilities fit the work of your water authority.
During a demo we show you:
- Combining search terms and excluding irrelevant results.
- Investigating a change in a dashboard via the underlying posts.
- Submitting a social media post for approval.
- Assigning a conversation and adding an internal note.
Frequently asked questions
Which online sources can our water authority follow?
Coosto Listen collects posts from social media, online news media, blogs, forums and reviews, among others. The available data differs per source. The results do not give a complete or representative picture of everyone in your area.
Can we use Coosto alongside operational reporting systems?
Coosto supports online monitoring, publishing and webcare. You process operational reports according to the agreements and systems of your water authority. Any technical integration must be assessed separately.
How do we share analyses and results with colleagues?
With Coosto Report you can share or export dashboards and reports and have reports sent periodically. Match the level of detail to the recipient: underlying posts and post performance for the communication team, or developments and deviations for management. Add your interpretation so colleagues can judge what the data means and what follow-up is needed.
Which capabilities depend on our package?
The available products, channels, features and extensions depend on your package and setup. During the demo we discuss what your water authority wants to use Coosto for. That lets you judge which capabilities you need for it.
