Every day, tenants enquire about maintenance, nuisance issues or sustainability through e-mail, live chat and social media. It can be a real challenge: providing fast and reliable communication across all these channels. Coosto is here for housing associations. We will help you strengthen your relationships with residents and improve your reputation.
Request free demo
Monitor the market and understand tenant needs: with social listening, you gain deeper insight into what matters to your residents. Respond with tailored communication to build trust and a strong reputation.
Respond faster and more personally to tenant questions via social media and live chat. Coosto's unified inbox allows you to communicate quickly and easily. You’ll have full insight into conversation history as well, for complete context. Improve availability, response times, and sentiment across all channels, and build a stronger reputation along the way.
Build informative campaigns about ongoing projects, sustainability efforts, or tenants' rights. This keeps residents informed about important developments, reduces repetitive questions, and increases understanding and acceptance.
Pick up on mentions, trends and resident signals in real time with social media listening. By using geomarking, you can zoom in on local issues and respond with targeted content tailored to specific tenant groups.
Plan, publish and analyse content across all your social media channels from one place – to keep tenants informed and engaged. Track which posts boost visibility and engagement, all within the same platform.
Use dashboards to clearly demonstrate how your communication efforts are improving engagement, satisfaction and community livability.
Coosto is the go-to solution for housing providers looking to excel in digital communication with large and diverse tenant groups. Get a grip on thousands of conversations, reports and signals from tenants and stakeholders. Coosto enables not just reactive service, but proactive communication, transparency and stronger engagement.
With powerful features for:
Tenants ask a lot of important questions, about maintenance, fees or housing availability. And rightly so: these issues affect their daily lives and wellbeing. With Coosto, you respond efficiently and personally, increasing trust and overall satisfaction.
The shared inbox consolidates all incoming questions, comments and complaints in one place. This makes it easy to manage high volumes and repetitive queries, because webcare agents share workloads, they can use response templates for quick replies and add internal notes for handovers or complex cases.
Transform negative comments into positive experiences – and help tenants find real solutions.
Housing associations deal with a wide range of questions, concerns and expectations on the daily. Make sure you don’t miss a single interaction and respond efficiently and personally, using the channels that residents prefer. Listen actively and address concerns to increase satisfaction and happiness.
Social listening also lets you tune in to what’s really happening in your communities.
That’s powerful input for content on your website or social media – proactively addressing frequently asked questions and concerns to build stronger connections with your tenants.
