The Coosto platform
Understand what people say and feel, recognise which themes, issues and signals need attention and respond through the right channels. Coordinate responses from one environment and gain insight into how your communication is received.
Listen: know what is happening around your organisation
Monitor online and social media conversations about your brand.
With EmotionAI you discover the emotions behind online conversations and recognise reputation risks and opportunities sooner.
Publish: publish content that strengthens your brand
Plan, publish, review and optimise content from one clear calendar.
Respond to current developments and make sure every publication contributes to a strong and recognisable brand.
Report: make the impact on your reputation measurable
Map the impact of your communication, content and customer contact with dashboards and reports.
See which themes are playing, how sentiment develops and where you can adjust course to strengthen trust.
Engage: one inbox for all your online customer contact
Manage messages, reviews, social media and other customer interactions from one central inbox.
Respond faster, collaborate better and ensure consistent communication on every channel.
Discover: discover trends that make an impact
Spot emerging news topics, trends and developments in your industry.
Discover what your audience is talking about and respond proactively to opportunities and risks.
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