Build long-term customer relationships through fast, personalized interactions and a strong online presence. Engage with your customers: respond quickly to all incoming questions, reviews & comments for stronger customer loyalty.
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Every review, rating, and testimonial deserves a response. Show that you value each customer by responding to both positive and negative reviews. This leads to greater visibility for your brand and enhanced credibility and authority.
By quickly and empathetically addressing questions, comments, and complaints, you demonstrate that you take your customers seriously. This builds trust and increases the likelihood of repeat purchases and positive reviews. Proactive webcare and actively responding to online reviews also strengthen your reputation and showcase your commitment to the customer experience.
Respond to all messages from one centralized view, including incoming messages via social media, reviews, and live chat.
Use templates for quick replies and improve team coordination with internal notes.
Respond to all reviews. Replies to positive experiences strengthen brand preference and customer loyalty. Addressing negative reviews in a solutions-oriented way builds customer trust.
Public responses to all reviews provide a platform for your brand to shine. Show customer-centricity and reliability across all platforms by engaging with everyone.
with real-time notifications resulting in increased brand trust
with tailored webcare thanks to our 360° customer view, conversation history, internal notes, and sentiment analysis. Every interaction is an opportunity to build loyalty.
through positive brand interactions, including negative reviews. Responding to all comments and reviews strengthens brand authenticity and trust.
"ZAS has 17 campuses across Antwerp. With Coosto, we can not only read everything said online about our hospital in one place, we can also respond instantly. This allows us to serve our patients better and faster, and keep them informed. The tool makes our work a lot simpler and more efficient."
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"We are very satisfied with our choice of Coosto to manage social media conversations and reports. Coosto allows us to work systematically and efficiently. The onboarding process was smooth, and the Coosto team was always ready to answer our questions."
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Consumers today expect quick and public responses on social media. Loyalty begins with consistent brand interactions and positive online visibility.
By responding to both positive and negative mentions of your brand, products, and services, you show that you are invested and accessible. Brands that react actively, kindly, and with a solutions-oriented approach convey customer focus and reliability.
That’s why webcare is a fundamental part of your brand experience and has a direct impact on customer loyalty—and, consequently, on the purchasing behavior of your (potential) customers.
With Coosto, you receive all messages from Facebook, Instagram, LinkedIn, X, TikTok, Google My Business, WhatsApp Business, and live chat in one clear inbox. Reviews and mentions of your brand or relevant terms also arrive in the same inbox.
Collect customer feedback both on and off your own channels using public review sites and social media mentions. This gives you a clear view of what customers are saying about your brand online—even if they don’t tag you directly—complete with sentiment analysis.
Manage all customer interactions centrally and clearly for better communication with (potential) customers. This makes your customer contact faster, more personal, and more consistent. With insights from previous conversations and sentiment analysis, you can truly connect with the customer experience.
Thanks to the integration with Salesforce, you can provide top-tier omnichannel customer experiences across all platforms. This enables you to support customers even better, with full context based on earlier interactions.
