Get all relevant messages on Whatsapp, Facebook (Messenger), Instagram (including DMs), LinkedIn, Twitter, Google Reviews and Livechat in one customizable team inbox. Handle these messages straight away by replying, retweeting, liking or sharing messages from the same interface.
Engage shows you the full conversation history between you and a certain author, so you can allow for previous questions or remarks when replying. The author information is also displayed, so you can take an author's influence and number of followers into account.
The sophisticated workflow makes collaborating a piece of cake. Automatically assign messages to the colleague or department responsible. All incoming messages are automatically claimed when opened, so messages can't be answered twice.
Together with Coosto, we have been able to make significant progress in optimizing our customer service and social media efforts.
Coosto helps us optimize our customer service. Thanks to the set KPIs we can put actual numbers on our customer friendliness.
Livechat in Coosto works great for both us and our potential students. It's an easily accessible channel in which we can directly assign the right person and respond.
Most powerful features
We're more than a powerful social media inbox
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