Engage

Manage all engagement from one customizable inbox

Connect with your audience on social media, messengers, Google reviews and livechat. Improve responsiveness and become a truly beloved brand.

Engage and service your audience

Get all relevant messages on Whatsapp, Facebook (Messenger), Instagram (including DMs), LinkedIn, Twitter, Google Reviews and Livechat in one customizable team inbox. Handle these messages straight away by replying, retweeting, liking or sharing messages from the same interface.

Truly understand the context of a conversation

Engage shows you the full conversation history between you and a certain author, so you can allow for previous questions or remarks when replying. The author information is also displayed, so you can take an author's influence and number of followers into account.

Enjoy smooth teamwork

The sophisticated workflow makes collaborating a piece of cake. Automatically assign messages to the colleague or department responsible. All incoming messages are automatically claimed when opened, so messages can't be answered twice.

Together with Coosto, we have been able to make significant progress in optimizing our customer service and social media efforts.

Pascal Appel - TU/e

Social Media Manager

Coosto helps us optimize our customer service. Thanks to the set KPIs we can put actual numbers on our customer friendliness.

Fleur Evers - Amsterdam UMC

Communication Advisor

Livechat in Coosto works great for both us and our potential students. It's an easily accessible channel in which we can directly assign the right person and respond.