Manage reputation risks and increase customer loyalty with Coosto. Understand customer needs and align your communication accordingly through social media and webcare. This is how you strengthen customer relationships and boost trust in your financial institution.
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Identify risks and potential crises early. With real-time alerts through social listening and media monitoring, you can act immediately to protect your brand reputation within the financial sector.
Don’t keep your customers waiting. Increase satisfaction with fast, high-quality webcare and service. Coosto provides one clear inbox for all your digital customer channels, ensuring speed, consistency, and quality.
Track what customers are saying online about investment advice, interest rates or digital services. Gain valuable insights into their needs and proactively address common questions. Position your brand as a trusted expert.
Respond effectively to customer queries (whether about mortgages, interest rates, or compliance) via social media, and build stronger relationships.
Measure satisfaction through Net Promoter Score (NPS) and sentiment analysis. Customers can leave instant feedback in Coosto after case resolution, for reliable and actionable insights.
Measure the success of your campaigns and content based on engagement, conversions and customer satisfaction, directly from one platform.
“Thanks to Coosto's monitoring features, we gain valuable insights into the experiences of hundreds of ING customers who speak up online. By acting on this proactively, we’re able to provide personal support and effectively boost customer satisfaction.”
“Coosto’s platform offers us the tools to strengthen our online presence, gain deep analytical insights and better understand our audience. This enables us to respond quickly and effectively to trends and customer needs.”
"As a content marketer, I consider a tool like Coosto a must-have. Coosto helps me schedule content and analyze the performance of various social media channels. Listen and Engage also allows me to get a better understanding of what's being said about us, so I can respond and incorporate that into my content."
With Coosto’s extensive analytics, you can benchmark your share of voice and monitor your brand’s performance against competitors in online communication, reputation and visibility. This is powerful input for strengthening your market position with data-driven campaigns.
Coosto offers real-time monitoring of social media, news and reviews, allowing you to detect early signals that could impact your reputation. Mentions of your brand, sentiment shifts or spikes in media activity can signal potential issues. With instant alerts, you’re informed before things escalate, so you can respond quickly and strategically to customer concerns, incidents or negative publicity.
Yes, Coosto’s webcare solution is designed for large organizations. Its clear, centralized inbox makes omnichannel webcare easy to manage. Handle all customer queries from one place—with smart workflows, labels and team reports for efficiency, compliance and insight.
