Increased trust & customer satisfaction

Manage reputation risks and increase customer loyalty with Coosto. Understand customer needs and align your communication accordingly through social media and webcare. This is how you strengthen customer relationships and boost trust in your financial institution.

Request your demo

View the packages

These financial institutions rely on Coosto

No items found.

Detect reputation risks early on

Identify risks and potential crises early. With real-time alerts through social listening and media monitoring, you can act immediately to protect your brand reputation within the financial sector.

Build trust & satisfaction with every interaction

Don’t keep your customers waiting. Increase satisfaction with fast, high-quality webcare and service. Coosto provides one clear inbox for all your digital customer channels, ensuring speed, consistency, and quality.

Thanks to Coosto's monitoring features, we gain valuable insights into the experiences of hundreds of ING customers who speak up online. By acting on this proactively, we’re able to provide personal support and effectively boost customer satisfaction.

ING

Bart van Bezouw

Senior Circle Lead

Understand customer needs & strengthen trust

Track what customers are saying online about investment advice, interest rates or digital services. Gain valuable insights into their needs and proactively address common questions. Position your brand as a trusted expert.

Coosto for the finance sector

Omnichannel webcare

Respond effectively to customer queries (whether about mortgages, interest rates, or compliance) via social media, and build stronger relationships.

NPS scores & customer satisfaction

Measure satisfaction through Net Promoter Score (NPS) and sentiment analysis. Customers can leave instant feedback in Coosto after case resolution, for reliable and actionable insights.

Campaign analysis & reporting

Measure the success of your campaigns and content based on engagement, conversions and customer satisfaction, directly from one platform.

No items found.

Increase customer trust with Coosto

Easy reputation management via intuitive dashboards
Deliver outstanding online service to increase trust and loyalty

During a demo we show you:

Receive tailored advice from an expert on how Coosto supports your strategy
Explore all the ins and outs of social listening and webcare, based on real financial-sector use cases

Frequently asked questions

How can I gain insight into our market position compared to competitors?

With Coosto’s extensive analytics, you can benchmark your share of voice and monitor your brand’s performance against competitors in online communication, reputation and visibility. This is powerful input for strengthening your market position with data-driven campaigns.

How does Coosto support reputation management in the financial sector?

Coosto offers real-time monitoring of social media, news and reviews, allowing you to detect early signals that could impact your reputation. Mentions of your brand, sentiment shifts or spikes in media activity can signal potential issues. With instant alerts, you’re informed before things escalate, so you can respond quickly and strategically to customer concerns, incidents or negative publicity.

Can Coosto handle high volumes of customer queries via webcare?

Yes, Coosto’s webcare solution is designed for large organizations. Its clear, centralized inbox makes omnichannel webcare easy to manage. Handle all customer queries from one place—with smart workflows, labels and team reports for efficiency, compliance and insight.

Customers rate us with