Coosto & Salesforce

The entire customer journey displayed in one system

 

Increase efficiency and quality of customer service

Combine the power of social media data and the #1 CRM system and increase efficiency and the quality of customer service.

With the integration of Coosto and Salesforce all your social media customer conversations will be updated and synchronized automatically in Salesforce CRM. Creating one overview of your customer contact moments and ensuring a smooth work process by connecting with all customer contact points.

Key benefits

Safe all social media conversations with customers in one CRM system. 

  • Track trends across all points of interactions your support and sales teams have with your customers.
  • Realtime and automatic synchronization with Salesforce CRM
  • Realtime 360-degree view per customer
  • Time saving replies with the quick reply functionality
  • Workflow and KPI statistics in either Salesforce or Coosto
  • Automatic context labeling per case for topic driven metrics
  • Seamless connection between the social media platforms (Facebook, Facebook Messenger, Twitter, Whatsapp, Instagram, Linkedin and Youtube), Coosto and Salesforce.
  • Stay up-to-date with the ability to view, create, and update tickets in Salesforce.

Easy to integrate

The app can be installed directly from Salesforce AppExchange. It works in
both Salesforce Service Cloud and Salesforce Sales Cloud.

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