Coosto & Salesforce

The entire customer journey displayed in one system
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Coosto for Salesforce Marketing Cloud

Create better performing content with data-driven solutions of Coosto that drives reach, conversion and thought leadership from within Salesforce Marketing Cloud.

Discover trending content in your industry and use those insights to achieve better results and increase the quality of your content. 

Effortlessly collaborate with your colleagues on top-quality social media content to optimize every single social media post. Easily provide feedback, fine-tune posts or confirm publication to make an impact with your audience.

 

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Coosto for Salesforce Sales Cloud & Service Cloud

Combine the power of social media data and the #1 CRM system and increase efficiency and the quality of customer service. With the integration of Coosto and Salesforce all your social media customer conversations will be updated and synchronized automatically in Salesforce CRM.

Creating one overview of your customer contact moments and ensuring a smooth work process by connecting with all customer contact points.

  • Track trends across all points of interactions your support and sales teams have with your customers.
  • Realtime and automatic synchronization with Salesforce CRM
  • Realtime 360-degree view per customer
  • Time saving replies with the quick reply functionality
  • Workflow and KPI statistics in either Salesforce or Coosto
  • Automatic context labeling per case for topic driven metrics
  • Seamless connection between the social media platforms (Facebook, Facebook Messenger, Twitter, Whatsapp, Instagram, Linkedin and Youtube), Coosto and Salesforce.
  • Stay up-to-date with the ability to view, create, and update tickets in Salesforce.
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Easy to integrate

The apps can be installed directly from Salesforce AppExchange. It is fully integrated in Salesforce Marketing Cloud, Salesforce Service Cloud and Salesforce Sales Cloud.

Salesforce Partner

Available on Appexchange

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