Create a community of brand ambassadors

Manage all social media, livechat and messenger interactions from one unified inbox

Stop logging in to multiple accounts. Get one inbox for all social interactions:

Have meaningful interactions

Like, retweet and use rich media to respond to incoming messages or questions. Add images, videos or choose emoji and GIFs from the integrated library.

Work seamlessly with your team

Whether you have 5 or 500 colleagues: the intuitive workflow in Coosto makes teamwork a breeze.

Assign messages

Automatically categorize messages and directly assign them to the right colleague.

Claim cases

Automated prevention of double handling or replying to the same message.

Quick reply

Ensure clarity and uniformity with saved replies that every team member may use.

Reports and notes

Keep each other up-to-date through notes and report your joint progress.

Assign messages

Automatically categorize messages and directly assign them to the right colleague.

Claim cases

Automated prevention of double handling or replying to the same message.

Quick reply

Ensure clarity and uniformity with saved replies that every team member may use.

Reports and notes

Keep each other up-to-date through notes and report your joint progress.

Improve the experience of your customers and followers

Not sure whether a wink or a more serious note is appropriate? In Coosto, you can find all previous conversations with any contact. Author information and notes enable you to fully match the conversation with your customers’ preferences.

Look beyond your own channels

Social media interactions extend beyond your own accounts. Let all online messages about your brand, industry or product flow into your inbox. Find new audiences, connect them with your brand and create a genuine fan community of customers and brand ambassadors.

Analyze results and discover opportunities to grow

From evoked comments to the sentiment of your conversations: view in detail how your brand performs - and how you can to better - using insightful reports and dashboards.

Livechat in Coosto works great for both us and our potential students. It's an easily accessible channel in which we can directly assign the right person and respond.