Put a smile on your customers' faces

Improve community management through insightful reports

Highlighted Features

Notifications

Get automatic push notifications for incoming messages.

Quick reply

Use templates for default replies to swiftly respond to followers.

Case tagging

Automatically add labels to messages in order to organize and measure.

Conversation history

Take previous conversations with your fans into account.

Dashboards

Visualize and share the most important data in real-time dashboards.

Custom feeds

Custom search to let messages from outside your accounts flow into your inbox.

Notes

Add memos to messages to share background information with colleagues.

Sentiment

Quickly see how positive or negative your brand is being discussed.

Author information

View the number of followers, influence and the author's average sentiment.