Actively listen to public opinion, build trust, and communicate proactively with Coosto. Coosto’s social media and monitoring tools help public sector organizations respond effectively to societal sentiment and strengthen online engagement with citizens.
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Follow key developments in online discussions about policies, public institutions, and societal topics. With real-time insight into public sentiment, you’ll know exactly what’s on the minds of citizens.
Maintain a consistent and reliable connection with citizens through social media: answer questions, clarify uncertainties, and actively involve the public in policymaking. Communicate from the outside in — respond to what people are talking about and build more public support.
Whether it’s an emergency, policy change, or a trending societal debate, timely and coordinated responses are crucial to maintaining a strong reputation. Get notified when a potential crisis arises and take early action to prevent escalation with fast and effective communication.
Identify emerging issues early with smart alerts and take timely action to prevent misinformation or public dissatisfaction. Set up custom notifications, create crisis dashboards, and intercept discontent before it escalates — all through clear and quick communication.
Identify emerging issues early with smart alerts and take timely action to prevent misinformation or public dissatisfaction. Set up custom notifications, create crisis dashboards, and intercept discontent before it escalates — all through clear and quick communication.
Demonstrate the performance of your content, sentiment around policy measures, and overall engagement to management and stakeholders. Report on the impact of your communication efforts with intuitive dashboards and detailed reports.
Social listening enables government organizations to closely monitor online conversations about societal issues and public services, and to analyze trends. This leads to better-informed decisions and improved communication with citizens.
It also provides insight into public sentiment — helping you understand not just the volume, but the tone of discussions. This knowledge is essential for safeguarding your organization’s reputation and strengthening your image.
With Coosto, you can easily set up targeted searches based on themes, policy issues, or societal topics relevant to your organization.
This gives you ongoing insight into the evolution of online activity related to these critical subjects. Real-time alerts ensure you never miss an important message or spike in conversation.
Online connection starts with getting a clear overview of all incoming messages and questions. Coosto Engage provides you with a uniform platform that helps you handle all messages from live chat and social media platforms (such as WhatsApp, Facebook, Instagram, and LinkedIn) from one single inbox.
This allows you to respond quickly and efficiently, showing citizens that they’re being heard.
Show the real impact of your communication efforts with clear dashboards and reports that highlight key metrics. Analyze:
Use dashboards and reports to easily share insights with colleagues, policymakers, and stakeholders, whether through monthly updates or real-time crisis dashboards. This helps you deliver evidence-based recommendations, showcase your work’s impact, and build trust in your communication approach.
