Boost sales and customer loyalty with social media

Discover how Coosto’s social media tool helps retail businesses drive (social) sales, strengthen brand reputation, and increase customer loyalty. Effortlessly tackle challenges like customer interaction and online visibility with our proven solutions.

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These retail companies rely on Coosto

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Social media as a sales channel

Plan and publish campaigns from one clear, centralized platform. Turn likes and comments into direct revenue.

Product tagging on Instagram

Let customers shop directly via Instagram with seamless product tagging. Turn social media into a powerful sales channel.

Thanks to Coosto, we have been able to significantly improve our customer service. We now respond to customer questions 30% more often, while our average response time has decreased by 15% compared to the same period last year.

Kwantum

Luna Kortink

KCC Teamlead

Track social media and website conversions

Track social media & website conversions

Gain insight into the complete customer journey with the GA4 integration. Optimize strategies based on data to achieve higher conversion rates.

Webcare for customer satisfaction and loyalty

Respond to questions quickly and personally. Turn inquiries, complaints, and comments into satisfied customers—or even product sales. Excellent service helps you build long-lasting customer relationships.

Google Analytics 4 and Google My Business

Campaigns

Evaluate the success of your social media campaigns from start to finish by connecting social media data with website conversions.

Conversions

Analyze conversions by combining various events into one dashboard and linking them to social media results.

Revenue

Get immediate insights into the ROI of your social media campaigns by connecting them to website revenue.

Notifications

Receive notifications whenever new reviews are posted about your brand.

Review management

Respond directly to reviews from the same platform.

Locations

Link Google My Business accounts from multiple locations in Coosto for a complete overview.

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Boost your social selling and customer loyalty with Coosto

Leverage all your social media channels for optimal conversions
Increase customer satisfaction and loyalty with powerful webcare

During a demo we show you:

Speak with an industry expert about your goals and challenges
Receive personalized advice to strengthen your strategy and get the most out of your social media efforts

Frequently asked questions

How can we measure the full results, from social media campaigns to website purchases?

Thanks to the integration with Google Analytics 4 and social media platforms in Coosto, you can easily link all data: from social media performance to website conversions. This allows you to analyze the full impact of your campaigns and social media efforts through a clear report or dashboard.

How does social listening contribute to increased sales across various (social media) channels?

With Coosto, you can easily analyze trends and sentiment related to your brand, industry, or target audience. Use these insights to create content that aligns with trending topics, identify customer needs, and set up more effective campaigns.

Additionally, Coosto helps you spot trends early and adapt your strategy before they go mainstream.

How does efficient webcare contribute to the success of retail organizations, and which platforms and systems can be integrated with Coosto?

Webcare helps retail organizations boost customer satisfaction, strengthen brand loyalty, and increase conversions by responding quickly and personally to customer questions and feedback. This not only enhances the customer experience but also contributes to a positive reputation and long-term customer relationships.

With Coosto, you can manage webcare across platforms like Facebook, Instagram, WhatsApp, LinkedIn, X, TikTok, and Google My Business. Coosto also integrates seamlessly with Salesforce, enabling you to manage and follow up on all customer interactions from one central location.

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