Product specifications

Report

Live dashboards: track your performance in real time using shareable reports.
Templates: kick start your reports and choose a template that matches your goals.
100+ widgets: all options to show the exact and unique data you need.
Periodic reports
KPI's
Custom styling: align the look and feel of reports and dashboards with your brand guidelines.
Easy export

Discover

Live dashboards: track your performance in real time using shareable reports.
Templates: kick start your reports and choose a template that matches your goals.
100+ widgets: all options to show the exact and unique data you need.
Periodic reports
KPI's
Custom styling: align the look and feel of reports and dashboards with your brand guidelines.
Easy export

Publish

Publish & schedule on Facebook, Twitter, LinkedIn, Instagram, Pinterest and YouTube
Schedule and publish posts on multiple days/times
Schedule and publish posts from one platform to the other
Post optimizer
Hashtag generator
GIF library
Emoji library
Upload photo/video
Facebook targeting
Facebook photo carousel
Instagram direct publishing
Instagram feed preview
Instagram tagging
Linkedin tagging
Save posts as drafts
Review and approve posts
Shorten links with Bitly
UTM builder
Preview posts on web & mobile
Content calendar (week, month, and list view)
Memo's in calender
Label posts
Filter posts by platform, campaign, account and post status
Automatically import posts & statistics
Republish best performing posts
Mobile companion app (iOS & Android)
Post performance analytics
Account performance analytics
Analytics by source/account/label and by days/times
Export post statistics
PDF report

Engage

Reply to messages via WhatsApp, Livechat, Facebook, Messenger, Instagram, Instagram DM, Twitter, YouTube, Google reviews and LinkedIn
Interact with messages: like, reply, share and retweet
Social CRM
Automatic and/or manual workflow
Assign messages to users and user groups
Automatic and/or manual message labeling
Automatic and manual sentiment
Case management
Conversation history
Conversation view
Search through messages
Filter messages by keyword, platform, and social account
Author & conversation notes
Claim messages
Send messages via email
Quick replies
Automated replies
Away message
Automatic topic recognition
Share media attachments
GIF library
Emoji library
User signature
Multi-Tweets
Shorten links with Bitly
Macros (multiple actions with one click)
Freemium NPS
Desktop & push notifications
Mobile companion app (iOS & Android)
Set working hours
Dashboards & narrowcasting
Reports: periodic or manual
User & team performance overview
KPI management

Listen

Web & social media monitoring: Facebook, Twitter, LinkedIn, Instagram, YouTube, Pinterest, reviews, blogs, news, and forums
Monitor social media conversations
Query builder: easy search for simplified experience
Filter and sort your searches
Author lists
Benchmark data: industry or competitor
Label messages & conversations
Automatic & real-time sentiment analysis
Manual sentiment adjustments
Trending topics/trending hashtags
Unique number of authors and websites
Top sources and top websites
Influencer identification
Number of shared links
Photo/Video search
Related comments
Media reach
PR value
Real-time alerts
Daily summaries via mail
Dashboards & narrowcasting
Reports: periodic or manual
Export data

Coosto ADD-ONS

CRM integration

Automatically synchronize your social media customer conversations with Salesforce CRM to create one overview of all your customer contact moments.

API / Webhook

Connect Coosto data directly in your internal or external applications with our developer tools.

NPS Survey Premium

Optimize your customer experience and customer satisfaction by measuring the NPS and collecting feedback.

Print Media

Expand Coosto Listen and also monitor messages in national, international and regional newspapers, door-to-door newspapers and magazines.

Radio and Television

Expand Coosto Listen and also monitor the content of radio and television programs.

WhatsApp for Business

Add the Official WhatsApp Business Solution to your Coosto account and talk to your customers via WhatsApp‎.