Connect your social media channels to Coosto
Connect the channels where you publish and receive customer questions to Coosto. Add extra data to your analyses. Work together on content, conversations and results from one environment, even with multiple channels, accounts and colleagues.
- One content calendar
- Distribute conversations
- Compare results
Bring your social media and customer contact channels together
Connect Instagram, Facebook, X, LinkedIn, Bluesky, TikTok, Pinterest and YouTube to Coosto. For customer contact, WhatsApp, Livechat and Google Business Profile are also available. Which content, conversations and results you can manage differs per channel. Use the integrations for publishing from Publish, follow-up in Engage and analysis in Report. Choose the channels that fit your team's work.
Social media and customer contact channels
Plan and publish content, manage interactions and analyse results.
Plan and manage content and keep track of interactions and results.
X
Plan content and manage interactions and results.
Plan content and manage interactions and results.
Bluesky
Plan content and manage mentions and results.
TikTok
Plan TikTok content and include its results in your social media analysis.
Plan content from your content calendar and analyse results.
YouTube
Manage content, interactions and results.
Bring WhatsApp conversations together with your other supported online customer contact.
Livechat
Handle conversations with website visitors in the same way as your other customer contact.
Google Business Profile
Bring Google comments and reviews together with your other online customer contact.
Social media and customer contact channels
Connect the accounts on which your organisation is active and use Coosto for the work that each channel supports. This way, teams can manage content, conversations and results from the same working environment.
Instagram
Plan and publish content, manage interactions and analyse results.
Facebook
Plan and manage content and keep track of interactions and results.
X
Plan content and manage interactions and results.
LinkedIn
Plan content and manage interactions and results.
Bluesky
Plan content and manage mentions and results.
TikTok
Plan TikTok content and include its results in your social media analysis.
Pinterest
Plan content from your content calendar and analyse results.
YouTube
Manage content, interactions and results.
WhatsApp
Bring WhatsApp conversations together with your other supported online customer contact.
Livechat
Handle conversations with website visitors in the same way as your other customer contact.
Google Business Profile
Bring Google comments and reviews together with your other online customer contact.
On social media, we want to reach our residents as effectively as possible. Partly thanks to Coosto, our reach has grown enormously: our number of followers rose by 49.7% on Facebook and even by 77.3% on Instagram.
Use your integrations in your daily work
Listen
Follow online conversations and developments for further analysis or follow-up.
Discover
Discover topics and content that are gaining popularity as input for your own content.
See how your channels come together in Coosto
During a personal demo, we show you which channels and data sources are relevant to your organisation, how to connect them and how they come back in your daily work. You will see exactly how content, conversations and results come together in Coosto.
During a demo you will see, among other things:
- how you manage multiple social media accounts from Coosto;
- how supported customer questions come together and are distributed within the team;
- how you add data from other sources to your social media results;
- how connected channels and data come back in Publish, Engage, Report, Listen and Discover.
Frequently asked questions
Which social media channels can I connect to Coosto?
In Coosto you can connect LinkedIn, Instagram, Facebook, TikTok, Pinterest, X, Bluesky and YouTube. For customer contact, integrations with WhatsApp, livechat and Google Business Profile are also available.
Why should I connect my social media accounts to Coosto?
By connecting your accounts, you no longer have to manage every social platform separately. You bring your work on content, interactions and results together and make it easier to work with multiple channels and colleagues. For online monitoring, it is also valuable to connect your own social media accounts, so that data from those channels is available in Listen as well.
What is the difference between social media integrations and apps?
You use social media and customer contact integrations to work on your channels from Coosto. Apps add extra data to your analyses.
For example, you use Google Analytics to connect social media results to website behaviour, and Bitly to see which shared links drive traffic.
Can I connect multiple social media accounts?
Yes. Coosto is built to manage multiple social media channels and accounts from the same environment. You can plan content across different channels, manage interactions and compare results side by side.
Can I manage comments and customer questions in Coosto?
You can bring supported comments and conversations from connected channels together in Engage. Your team can then distribute questions and manage the follow-up from one inbox.
Do I need to connect my social media accounts to use Listen?
You can use Listen to follow online conversations, trends and developments beyond your own channels. By also connecting your own social media accounts, you add data from those accounts and get a more complete picture of what is happening around your organisation and channels.
