Give customers the option to contact you via WhatsApp and manage conversations alongside your other online customer contact channels in Coosto Engage. Your team works from one central inbox, keeps track of open customer questions, and ensures consistent handling across channels.
Keep an overview of all your online customer interactions without switching between different inboxes. With the WhatsApp integration in Coosto Engage, WhatsApp conversations appear alongside messages, comments, and reviews from other online channels.
This allows your team to work from one central environment, makes it easy to see which conversations still need attention and helps you manage WhatsApp customer service more efficiently.
If multiple colleagues handle WhatsApp Business customer service, it is important that conversations can be easily distributed and followed up.
In Coosto Engage, you can:
This prevents duplicate work, keeps customer questions organized, and ensures everyone knows what still needs attention.
Read more about the possibilities of Coosto Engage
If multiple colleagues handle WhatsApp Business customer service, it is important that conversations can be easily distributed and followed up.
Analyze, among other things:
Use these insights to improve processes, better distribute workload, and make the quality of your customer service measurable.
Offer customers a familiar channel to quickly ask questions or share information.
Manage WhatsApp alongside your other online customer contact channels from one central inbox.
Distribute conversations among employees, monitor follow-up, and easily transfer customer questions.
Gain insight into message volumes, response times, and recurring topics.
WhatsApp is connected to Coosto Engage. New conversations automatically appear in the central inbox alongside other online customer contact channels.
Yes. Conversations can be assigned to colleagues, transferred, and followed up from one shared working environment.
Yes. A WhatsApp Business account is required to use WhatsApp within Coosto.
In many cases, an existing WhatsApp Business number can be connected. Coosto guides you through the setup process.
Yes. Conversations can be assigned, enriched with internal notes, and followed up by the right employee.
Yes. WhatsApp is managed from the same central inbox as other supported online customer contact channels in Coosto Engage.
Yes. You gain insights into message volumes, response times, conversation handling, and team performance.
Coosto supports the activation and setup of the WhatsApp integration. Technical documentation is available in the Support Center.
