Reviews show how customers, patients and employees experience your organisation. Bring reviews from different sources together and track how perceptions of your organisation develop over time.
This makes public feedback more useful for communication, service delivery, reputation monitoring and employer branding.
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People share their experiences across different review platforms. As a result, relevant feedback is spread across multiple sources, making it harder to see which topics come up repeatedly.
Individual reviews only tell part of the story. By monitoring reviews over time, you can see which experiences recur, where frustrations arise and how sentiment develops.
Effective review management is about more than seeing every new review. The real value lies in recognising patterns and identifying which feedback needs attention.
By monitoring reviews in one place, you can:
This turns review data into a structured source of insight instead of a collection of individual reviews.
67% of Dutch consumers consult reviews before completing an online purchase.
Effortlessly keep an eye on all reviews—get notified with every new one
Respond to all reviews (positive or negative) from one central dashboard to maintain strong customer relationships
Monitor competitor reviews to gain key insights about your market positioning
Monitor reviews on Glassdoor and Indeed to see how employees rate your organization as an employer.
Bring together reviews and online feedback from customers and employees to get a complete picture of how your organisation is perceived.
See which topics, frustrations and sentiments are emerging before they develop into a larger reputation issue.
Track developments in customer satisfaction, response times and reputation, and show where communication and service make a difference.
Use customer and employee reviews to understand what builds trust and where your reputation as both a brand and an employer needs attention.
"We are very happy with our choice for Coosto to manage social media conversations and reports. Coosto offers us the possibility to work systematically and efficiently."
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"Coosto makes it easy for us to operate the various social media channels and maintain personal contact with our customers."
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"With 165 branches across the country, it's ideal that we can respond to Google Reviews from a single platform. This is possible thanks to Engage by Coosto."
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Coosto provides insights into all your online reviews, including platforms like Google My Business, Trustpilot, Glassdoor, Indeed, Tripadvisor and Facebook. You receive immediate notifications for new reviews, respond directly within the same platform, and analyze your reputation using review dashboards.
Yes, you can easily and quickly reply to all incoming reviews about your brand and/or products from one user-friendly inbox.
Respond quickly, professionally, and with empathy. Show compassion, offer a solution, and move the conversation to a private setting if needed. This shows that your organization is customer-focused.
Yes—especially Google reviews impact your local visibility. Regular, positive reviews with relevant keywords help improve your SEO. Encourage customers to leave reviews and respond to all of them to boost your online customer satisfaction.
