24/7 webcare for TUI
Available anywhere and anytime
Time differences, flights departing all throughout the day, questions from passengers: these are just a few reasons why the travel industry is constantly in motion. This is why TUI's webcare department has been available 24/7 for the past three years. "In today's world and especially on social media, customers no longer want to conform to office hours." says Esther Kaptein, team leader of the Customer Services department at TUI. Having a high-quality tool is vital. "Everything comes together in a single location, where it can be measured and easily transferred. With the help of social media, we can proactively provide information to your customers, for example about calamities or unrest in holiday destinations. People respond very positively to this aspect of our service."