New: respond to Google reviews directly from Coosto

Team Coosto
Creation date: 03/03/2021 09:19
Last updated: 05/03/2021 13:00

88% of consumers read Google reviews in their product search. 72% says these reviews affect their trust in companies. A single positive or negative review can make the difference between a consumer who chooses you or your competitor. It's time to influence the impression your brand makes. It's time to respond to Google reviews!

Negative reviews are a golden opportunity to improve your brand reputation. Respond with understanding, show empathy and try to straighten out any mix-ups. It lets you show the entire world how solution-driven and helpful you are. Positive reviews, on the other hand, are perfect for responses as well. Thank your customers for a compliment, or for the simple fact they took the effort to share their opinion.

No matter your response: from now on, it's possible in Coosto. Easily connect your Google My Business account, and all (new) Google reviews will automatically be imported in Coosto so you can start engaging right away!

Get started with Google reviews

Discover this and other features in a free demonstration