Coosto for Salesforce Service Cloud
Coosto’s integration with Salesforce Service Cloud offers a complete overview of customer details and contact history, both private and public. This overview creates a 360º view of the context of each customer case. We simplify client contact management and help you to quickly handle questions by offering the possibility of automated replies. Quick, effective and efficient.
The complete customer journey in one system
Coosto integrates seamlessly with your data model and supports the existing work flow. All touchpoints of each customer journey are combined in one case overview.
Helping you to provide the right answer and communicate on a more personal level.
Complete integration to support your Salesforce data model
Combine Coosto with Salesforce Einstein, Knowledge Base and Omnichannel routing, to increase the efficiency of your customer service. The integration between Coosto and Salesforce offers you a broad range of AI-functionalities, to enhance an efficient and effective way of working for all of your team members.
Drive your Metrics & KPI’s to maximum performance with Coosto from Salesforce
To reach the desired results, it is essential to analyze the right data and statistics. The seamless integration between Coosto and Salesforce enables you to easily monior all social media data in one overview. Combine all data on phone calls, email, contact forms and social media messages in one dashboard, to monitor the performance of your team and recognize opportunities for improvement.
Make the switch from Social Studio to Coosto for Salesforce Service Cloud
Our experts are happy to help you level up your organization
