Increase the efficiency of your customer service and customer satisfaction at the same time. The Salesforce Service Cloud integration of Coosto combines the power of social media data with the number 1 CRM-system. By offering complete overview of each client, including all details and conversation history, a 360 degree customer profile enhances your customer service.
Manage all social media conversations from a single overview
The Coosto integration with Salesforce Service Cloud provides a complete view of all customer information and (previous) contact, both private and public. This complete overview creates a 360º customer view thanks to the full context. This way, we simplify customer contact and provide every customer with an appropriate response. Respond in no time thanks to automatic response options.
Coosto connects seamlessly to your data model and supports the existing workflow. Thus, the integration makes it possible to combine all contact moments during the customer journey in a single overview. Clear and effective.
Full integration and support of your Salesforce data model
By combining Coosto with Salesforce Einstein, Knowledge Base and Omnichannel routing, you increase the quality and efficiency of your customer service. Together, the integration of Salesforce and Coosto thus offers a wide range of AI functionalities, for an efficient and results-oriented way of working.
When achieving results, insight on the right data and statistics is essential. Thanks to the seamless integration between Salesforce and Coosto, you have a complete overview of all social media statistics. Together, Salesforce and Coosto provide a single dashboard for telephony, e-mail, contact forms and social media posts. Use this dashboard to efficiently adjust KPIs and easily demonstrate ROI.