Customer service

Increase your customer satisfaction with social media

Offer world class social media customer service with Coosto.

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Respond to all social and website messages from one overview

Whether it is Facebook (Messenger), WhatsApp, Google Reviews, Instagram, LinkedIn, Twitter or directly on your website using Livechat: with Coosto you can take care of all reactions and incoming messages quickly and efficiently. The result? Loyal customers and more positive reviews that help new customers find their way towards your brand. 

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Improve your service using data

See where, when and how your customers send messages to or about your brand. This information enables you to improve your service level, manage your social media service team smarter and improve your customer satisfaction more efficiently. 

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Reduce the number of questions and complaints

Are you experiencing a malfunction, failure or a slip-up in invoices? Simply publish a general public message on your social media account(s), even before questions arise. All from within the same overview, relieving the pressure on your social service team. 

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Most powerful features

 

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Conversation History
Conversation history
Take previous conversations with your customer into account.

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Author Notes
Author notes
Add memos to messages to share background information with colleagues.

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Label - Case Tagging
Case tagging
Automatically add labels like 'Compliment' or ‘Question’ to messages in order to report and prioritize.

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Quick Reply
Use templates of default replies to swiftly respond to customers.

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Automated replies
Comfort your customers by automatically informing them when you have received their message.

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Sentiment
Quickly see how positive or negative your brand is being discussed.

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Heatmap
Heatmap
Find out rush hours for your customer service, and manage your team accordingly.

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Sources
Handle messages of multiple sources like social media, blogs, forums and news sites.

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Re-use Posts
Re-use posts
Easily reschedule a social media post or publish it on another platform.
 

Coosto helps us optimize our customer service. Thanks to the set KPIs we can put actual numbers on our customer friendliness.

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UMC
Fleur Evers - Amsterdam UMC
Communication Advisor
 

As a service company, Swapfiets gets a lot of questions and remarks. With Coosto we can handle everything in a streamlined manner.

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Swapfiets
Pien Frommink - Swapfiets
Social Media Manager
 

Together with Coosto, we have been able to make significant progress in optimizing our customer service and social media efforts.

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TU/e
Pascal Appel - TU/e
Social Media Manager
 

Livechat in Coosto works great for both us and our potential students. It's an easily accessible channel in which we can directly assign the right person and respond.

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Sint Lucase
Anouk Neggers - SintLucas
Advisor Marketing & Communications
 
 

See how Coosto helps you improve customer service

 

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