Manage all engagement from one customizable inbox

Connect with your audience on social media, messengers and livechat. Improve responsiveness and become a truly beloved brand.

Engage and service your audience

Get all relevant messages on Whatsapp, Facebook (Messenger), Instagram, LinkedIn, Twitter (including DMs) and Livechat in one customizable team inbox. Handle these messages straight away by replying, retweeting, liking or sharing messages from the same interface.

Truly understand the context of a conversation

Engage shows you the full conversation history between you and a certain author, so you can allow for previous questions or remarks when replying. The author information is also displayed, so you can take an author's influence and number of followers into account. 

Enjoy smooth teamwork

The sophisticated workflow makes collaborating a piece of cake. Automatically assign messages to the colleague or department responsible. All incoming messages are automatically claimed when opened, so messages can't be answered twice.

Klanten vertellen

Together with Coosto, we have been able to make significant progress in optimizing our customer service and social media efforts.

Pascal Appel - Eindhoven University, Social Media Manager

Coosto helps us optimize our customer service. Thanks to the set KPIs we can put actual numbers on our customer friendliness.

Fleur Evers - Amsterdam UMC, Communication Advisor

Find out how Coosto improves social media management

Most powerful features

  • Conversation history

    Take past conversations with an author into account when replying.

  • Macros

    Install macros to execute multiple actions in one click.

  • Sentiment analysis

    View the degree of positivity or negativity of messages.

  • Author information

    Info about the number of followers, the influence score and an author's overall sentiment.

  • Auto assignment

    Automatically assign messages to the right person or department.

  • Automated reporting

    Receive reports about KPIs as response time and completed conversations.

  • NPS

    Measure NPS to measure customer satisfaction.

  • Memos

    Add memos to messages to share background information with colleagues.

  • Automated replies

    Automatically send a reply to incoming private messages.

  • Real time dashboards

    Visualize and share the most important data in a real time dashboard.

  • Tags

    Add tags like 'Compliment' or 'Questions' to messages to measure and prioritize.

  • Claim messages

    Prevent duplicate answers by automatically claiming messages when you start replying.

ONTDEK HET VOLLEDIGE COOSTO PLATFORM

LISTEN

LISTEN

Stay on top of key topics with social listening

PUBLISH

PUBLISH

Schedule social media content from a multi-platform calendar

REPORTING

REPORTING

Drive smarter decisions through in-depth reports