All incoming messages on Whatsapp, Facebook (Messenger), Instagram, LinkedIn and Twitter (including DMs) in one customizable team inbox. Handle these messages straight away by replying, retweeting, liking or sharing messages from the same interface.
Coosto Engage shows you the full conversation history between you and a certain author, so you can allow for previous questions or remarks when replying. The author information is also displayed, so you can take an author's influence and number of followers into account.
The smooth workflow makes collaborating a piece of cake. Automatically assign messages to the colleague or department responsible. All incoming messages are automatically claimed when opened, so messages can't be answered twice.
Increase efficiency and quality of customer service by combining the power of Coosto and Salesforce.
With the Coosto for Salesforce app all your social media customer conversations will be updated and synchronized automatically in Salesforce CRM. Creating one overview of your customer contact moments.
Take past conversations with an author into account when replying.
Install macros to execute multiple actions in one click.
View the degree of positivity or negativity of messages.
Info about the number of followers, the influence score and an author's overall sentiment.
Automatically assign messages to the right person or department.
Receive reports about KPIs as response time and completed conversations.
Measure NPS to measure customer satisfaction.
Add memos to messages to share background information with colleagues.
Prevent duplicate answers by automatically claiming messages when you start replying.
Visualize and share the most important data in a real time dashboard.
Add tags like 'Compliment' or 'Questions' to messages to measure and prioritize.
Forward messages to colleagues who do not have access to Coosto.