Get all relevant messages on Whatsapp, Facebook (Messenger), Instagram, LinkedIn, Twitter (including DMs) and Livechat in one customizable team inbox. Handle these messages straight away by replying, retweeting, liking or sharing messages from the same interface.
Engage shows you the full conversation history between you and a certain author, so you can allow for previous questions or remarks when replying. The author information is also displayed, so you can take an author's influence and number of followers into account.
The sophisticated workflow makes collaborating a piece of cake. Automatically assign messages to the colleague or department responsible. All incoming messages are automatically claimed when opened, so messages can't be answered twice.
Together with Coosto, we have been able to make significant progress in optimizing our customer service and social media efforts.Pascal Appel - Eindhoven University, Social Media Manager
Coosto helps us optimize our customer service. Thanks to the set KPIs we can put actual numbers on our customer friendliness.Fleur Evers - Amsterdam UMC, Communication Advisor
Take past conversations with an author into account when replying.
Install macros to execute multiple actions in one click.
View the degree of positivity or negativity of messages.
Info about the number of followers, the influence score and an author's overall sentiment.
Automatically assign messages to the right person or department.
Receive reports about KPIs as response time and completed conversations.
Measure NPS to measure customer satisfaction.
Add memos to messages to share background information with colleagues.
Automatically send a reply to incoming private messages.
Visualize and share the most important data in a real time dashboard.
Add tags like 'Compliment' or 'Questions' to messages to measure and prioritize.
Prevent duplicate answers by automatically claiming messages when you start replying.