Boost customer satisfaction with quick and efficient customer service. Every incoming message on Whatsapp, Facebook (Messenger), Instagram, LinkedIn and Twitter (including DMs) in one customizable team inbox. Help your customers straight away by replying, retweeting, liking or sharing messages within the same interface.
Coosto Engage shows you the entire conversation history between you and your customers. This enables you to take previous questions, comments or complaints in account when you reply. Measure the customer's satisfaction after the case is completed. All to create the best possible customer experience.
The smooth workflow ensures efficient collaboration within and between teams. Messages are automatically assigned to the right colleague or team. That way, they can't be answered twice. Measure the results of your team using metrics like response time and number of completed conversations per customer service agent.
Take past conversations with your customers in account to service them even better.
Install macros to execute multiple actions. All in one simple click.
View the degree of positivity or negativity of customer messages in one glance.
Info about the number of followers, the influence score and a client's overall sentiment.
Automatically assign messages to the right person or department.
Receive reports about KPIs as response time and completed conversations.
Measure NPS to gain insight into customer satisfaction.
Add memos to messages to share background information with colleagues.
Prevent duplicate answers by automatically claiming messages when you start replying.
Visualise and share the most important data in a real-time dashboard.
Add tags like 'Compliment' or 'Complaint' to messages to measure and prioritize.
Easily forward messages to colleagues who do not have access to Coosto.