Manage all engagement from one customizable inbox

Connect with your audience on social media, messengers and livechat. Improve responsiveness and become a truly beloved brand.

Engage
 
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Engage and service your audience

Get all relevant messages on Whatsapp, Facebook (Messenger), Instagram, LinkedIn, Twitter (including DMs) and Livechat in one customizable team inbox. Handle these messages straight away by replying, retweeting, liking or sharing messages from the same interface.

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Truly understand the context of a conversation

Engage shows you the full conversation history between you and a certain author, so you can allow for previous questions or remarks when replying. The author information is also displayed, so you can take an author's influence and number of followers into account. 

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Enjoy smooth teamwork

The sophisticated workflow makes collaborating a piece of cake. Automatically assign messages to the colleague or department responsible. All incoming messages are automatically claimed when opened, so messages can't be answered twice.

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Together with Coosto, we have been able to make significant progress in optimizing our customer service and social media efforts.

Pascal Appel
Pascal Appel - TU/e
Social Media Manager
 

Coosto helps us optimize our customer service. Thanks to the set KPIs we can put actual numbers on our customer friendliness.

Fleur Evers Photo
Fleur Evers - Amsterdam UMC
Communication Advisor
 
 

Find out how Coosto improves social media management

 
MOST POWERFUL FEATURES
Conversation History
Conversation history
Take past conversations with an author into account when replying.
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Macros
Install macros to execute multiple actions in one click.
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Sentiment analysis
View the degree of positivity or negativity of messages.
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Author information
Info about the number of followers, the influence score and an author's overall sentiment.
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Auto assignment
Automatically assign messages to the right person or department.
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Automated reporting
Receive reports about KPIs as response time and completed conversations.
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NPS
Measure NPS to measure customer satisfaction.
Re-use Posts
Memos
Add memos to messages to share background information with colleagues.
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Automated replies
Automatically send a reply to incoming private messages.
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Real time dashboards
Visualize and share the most important data in a real time dashboard.
Label - Case Tagging
Tags
Add tags like 'Compliment' or 'Questions' to messages to measure and prioritize.
Alerts
Claim messages
Prevent duplicate answers by automatically claiming messages when you start replying.
 
Listen
Listen
Stay on top of key topics with social listening
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Publish
Publish
Schedule social media content from a multi-platform calendar
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Report
Report
Drive smarter decisions through in-depth reports
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Platform