It all started at the campus of TU Eindhoven in 1998. With just a couple of computers and a working internet connection, founders Rob de Wit, Toine Verheul and Frank Scheelen had one goal in mind. Map out the online conversation. The idea developed into a fully-grown organization with more than 130 employees. And that organization is called Coosto.
We’re Coosto: nice to meet you. A name inspired by deep sea diver Jacque-Yves Cousteau. We dive into the world of social media data and bring it together with the worlds of companies and organizations. We do not only bring online data insights, we also make the data understandable. Human. We help you to get further. In that way, you have a better knowledge of your target audience, you’re able to protect your brand reputation and you can respond to the online world as we know it today.
Why is that so important? Nowadays, people are active online more than ever. They talk with each other. About each other. But also, about products, services or companies. Coosto makes it possible to participate in the conversations people are having online, no matter the social platform. We give you the possibility to respond to questions, complaints or crisis situations. In that way, you’re not only keeping your customers happy, but your company as well since you keep building your brand reputation.
See the social media data we provide you as a starting point. The real deal begins after that. Create well-converting content marketing, improve your online customer service, keep track of your competitors or steer conversations into the right direction. The possibilities are endless.
Custumers know how to find your company through social media and they expect a good service there as well. We offer you a platform where you receive all your online questions, compliments, complaints and problems. In that way, you’re able to react efficient and quick. You also show your customers that you’re there for them, no matter what.
By monitoring social media, you know real-time what is being said about your company. Knowledge that helps you serve customers better, discover chances and help to avoid crisis situations. With Coosto, you monitor easily and worldwide the attitude of you (potential) customers opposed to your company.
You probably manage your social channels manually. Platform by platform. Social Publishing makes it a lot easier for you. In one overview, it’s possible to create, plan and publish content on all your social channels. Next to that, we make it possible – thanks to social data - to evaluate and optimize your social content.
1,000+ organizations already use Coosto