Increase your customer satisfaction. Offer excellent online customer service.
Boost customer satisfaction with quick and efficient customer service. Every incoming message on Facebook (Messenger), WhatsApp, Instagram, LinkedIn and Twitter (including DMs) in one customizable team inbox. Help your customers straight away by replying, retweeting, liking or sharing the message within the same interface.
Sometimes it takes multiple messages to really help a customer. Coosto Engagement shows you the complete conversation history you’ve had with your customer, so you can use previous questions, comments or complaints in your reply. Measure the customer’s satisfaction after the case is completed, so you create the best possible customer experience.
The smooth workflow ensures efficient collaboration within and between teams. Messages are automatically assigned to the right colleague or team, so they can’t be answered twice. Measure the results of your team using metrics like response time and number of completed conversations per customer service agent.
Provide the best possible online customer service with Coosto.