Always in touch with your customers through Facebook Messenger, Twitter and mobile messaging apps
Keep every complaint or question in sight and prevent negative impact
Never a negative message again? Start online customer engagement! By intercepting critical questions and complaints quickly, you'll prevent them from being magnified online.
Through a simple workflow, you can handle complete conversation at once. This helps you reduce the risk of a reputation crisis, obtain customer feedback and stimulate sales.
Manage all online messages via a single platform
A smooth workflow, even when handling large amounts of cases
With Coosto, you can easily and efficiently work together in and between large teams. Set goals and assign messages automatically to the right person or department. Receive automatically generated reports and obtain direct insights in KPIs like response time, handling time and completed cases.
Check out our knowledge center
Why you should always respond to negative social media messages with a personalized response.
This whitepaper provides insight into required actions and lists tips to improve your online customer service.
Get closer to your ultimate goal of 100% happy customer. Read why online customer engagement is still such a good idea.
“Online customer engagement finally gives you the chance to show your organisation’s true face.”
Provide the best possible online customer service with Coosto.