Coosto
  1. Solutions
    • Coosto Publishing Coosto Publishing Get more results with social media in less time.
    • Coosto Engagement Coosto Engagement Increase your customer satisfaction with social media.
    • Coosto Monitoring Coosto Monitoring Increase brand awareness and improve your reputation.
  2. Knowledge center
    • Overview
      Overview All our knowledge in one place.
    • Blogs
      Blogs The latest updates on online and social media
    • White papers
      White papers Tips and tricks for social media management.
    • E-books
      E-books Become an online expert with our e-books.
    • Customer cases
      Customer cases How customers use Coosto.
    • What Are the Best Times to Post on Social Media in 2019? What Are the Best Times to Post on Social Media in 2019?
Schedule a demo
  • NL
  • EN
Login

Social Customer Service at Dutch Railways

Helping people reach their destination

  1. Go back to Home
  2. Go back to Knowledge center
  3. Go back to Customer cases
  4. Huidige pagina Social Customer Service at Dutch Railways
Customer cases

The Dutch Railways (abbreviated in Dutch as NS) interacts with two thousand travelers on social media daily and is therefore the largest online customer service company in the Netherlands. They have the largest number of incoming and outgoing messages in the Netherlands. NS uses Coosto to interpret all incoming messages and respond to them. How do they implement social customer service and how do they use Coosto? Hessel Koster explains.


 

Return to overview
Social Customer Service at Dutch Railways

Social Customer Service at Dutch Railways

Helping people reach their destination

Download
Return to overview
Offices

Coosto

Kennedyplein 101
5611 ZS Eindhoven
The Netherlands

Coosto Alicante

Calle Ángel Lozano, 18
5º izq, 03001
Alicante, Spain

+31 (0)40 249 27 00
info@coosto.com
Newsletter

Would you like to receive the latest Coosto news?

Subscribe here

(Coosto) Footer menu (EN)

  1. About us
    1. About us
    2. Press & media
    3. Work at Coosto
  2. Solutions
    1. Coosto Engagement
    2. Coosto Listening
    3. Coosto Publishing
  3. Customer
    1. Login
    2. Support Center
  4. Contact
    1. Contact us
    2. Schedule a demo
© Copyright 2019 Coosto. All rights reserved

(Coosto) Footer bottom menu (EN)

  1. Disclaimer
  2. Privacy statement
  3. Cookies
  • Volg Coosto op Twitter
  • Like Coosto op Facebook
  • Volg Coosto op Google+
  • Volg Coosto op Instagram
  • Verbind met Coosto op Linkedin