Increase your customer satisfaction with social media
Offer world class social media customer service with Coosto.
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Whether it is Facebook (Messenger), WhatsApp, Instagram, LinkedIn, Twitter (including DMs) or directly on your website using Livechat: with Coosto you can take care of all messages quickly and efficiently. The result? Loyal customers and more positive reviews that help new customers find their way towards your brand.
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See where, when and how your customers send messages to or about your brand. This information enables you to improve your service level, manage your social media service team smarter and improve your customer satisfaction more efficiently.
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Are you experiencing a malfunction, failure or a slip-up in invoices? Simply publish a general public message on your social media account(s), even before questions arise. All from within the same overview, relieving the pressure on your social service team.
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Coosto helps us optimize our customer service. Thanks to the set KPIs we can put actual numbers on our customer friendliness.
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Together with Coosto, we have been able to make significant progress in optimizing our customer service and social media efforts.
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